Safaricom CEO Peter Ndegwa has dispelled claims that the company shut down internet during the  Gen Z-led protests that rocked the country in June and July this year.

In an interview on Citizen TV, Ndegwa said that the downtime was experienced because internet was lost at the point is it is received.

“Internet is like air when you have it you don’t realise you have it when you lose it is a problem. It unfortunate that we lost the internet. I felt that we let our customers down. Safaricom is the largest provider of internet in this country. Regardless of what happened, we did not interfere with it, we lost it at the point when we receive it but it is our responsibility to keep the country connected to ensure that internet is always available. I’m hoping that we never get to that space again.,” he said.

Ndgewa apologized to all customers for the disappointment promising to see to it that Kenyans don’t lack internet again..

“It is my commitment to have an always on network and that is why we invest $350 million every ,” he said.

He admits that Safaricom received a lot of backlash at the time and also Kenyans endless called him, what is now klnown as ‘Kusalimiwa.’

Also Read:Safaricom Denies Sharing Information With Police To Track Down Protestors